Ordering & samples
What is your minimum order quantity?
For fresh produce it is usually one 20' or 40' reefer container per shipment. Spices, moringa and dry commodities can start from 500 kg to 1 MT or a mixed container. Mangoes and grapes by air can start from a few pallets.
Can I get samples before I order?
Yes. Spices, moringa, coffee, tea and dry commodities are sent by international courier. For fresh produce we share photographs, videos and lab reports from current lots, and send physical samples where the season and your country's rules allow.
Do you offer private label and custom packaging?
Yes. We pack under your brand in retail pouches, cartons and bags, with your artwork, barcodes and language requirements. Share your specification and we will confirm materials and lead time.
Can I combine several products in one container?
Yes, for dry products such as spices, moringa, coffee, tea and grains. Fresh produce can be combined only where the products need the same temperature.
Quality
How do you control quality?
We buy from known farms and FPOs, grade every lot in the pack-house, and test against your market's limits. You receive photographs of the packed cargo before the container is sealed.
Can I appoint a third-party inspection agency?
Yes. Pre-shipment inspection by the agency of your choice can be arranged at the pack-house or during container stuffing.
Are products tested for pesticide residues?
When the destination requires it, lots are tested at NABL-accredited laboratories against EU, UK, GCC or US limits, and the report travels with the shipment.
Shipping & delivery
Which Incoterms do you offer?
EXW, FOB, CFR and CIF as standard, and DAP on request. FOB prices are quoted at Nhava Sheva (JNPT) or Mundra.
Which ports do you ship from?
Sea freight leaves Nhava Sheva near Mumbai or Mundra in Gujarat. Air shipments of perishables and samples leave from Mumbai.
How long does delivery take?
Gulf ports are typically 4 to 9 days by sea, Europe 20 to 27 days and North America about 4 to 5 weeks. Production and documentation usually take 7 to 15 days after order confirmation.
Payment
What payment terms do you accept?
Usually an advance by telegraphic transfer with the balance against copies of shipping documents, or an irrevocable letter of credit at sight. Terms for repeat buyers are agreed case by case.
Which currencies do you quote in?
US dollars by default. Euro and British pound quotes are available on request.
Documentation
Which documents will I receive?
Commercial invoice, packing list, bill of lading or air waybill, phytosanitary certificate, certificate of origin and lab reports as required. Insurance is included on CIF shipments.
Are any of your products subject to export restrictions?
Some items, onions in particular, are occasionally subject to Indian export duties or minimum export prices. We confirm the current DGFT policy in every quotation.
Tell us what you need to ship.
Share the product, quantity and destination port. We reply with a price and a shipping plan within one business day.